Medical Receptionist/Administrator

We are currently looking for a highly efficient and organised Medical Receptionist/Administrator to provide support to the team. This is a permanent full-time opportunity located in Cairns.

Your Key responsibilities:

  • Providing excellent customer service and quality patient care
  • Scheduling of appointments, update and manage patient information databases
  • Answering a high volume of incoming calls in a professional and courteous manner
  • Appointment and surgical invoicing, receipting and daily bank reconciliations
  • General day to day running of clinics and ensuring the smooth operation of daily administration.
  • Facilitating hospital surgical bookings, Hospital admission/consent paperwork, providing estimates and associated paperwork to patients being offered surgery by our doctors
  • Liaising closely with all parties involved with the patient care; patients, surgeons, surgical equipment representatives, hospital and other administration staff
  • Handling mail, scanning, emailing and faxing correspondence
  • Assisting with other administrative tasks as directed

Skills and Experience:

  • Exceptional Customer service experience (essential)
  • Strong computer skills and experience using multiple programs simultaneously
  • Understanding of strict patient confidentiality and Privacy
  • Empathetic and supportive nature
  • Ability to work autonomously and in a team environment
  • Impeccable communication skills (verbal and written) and a courteous telephone manner
  • Excellent attention to detail
  • Proficient touch typing skills regarding speed and accuracy
  • An enthusiastic and positive ‘can do’ attitude

Highly Regarded:

  • Previous medical experience in a similar role
  • Dictaphone/touch typing skills
  • Genie software knowledge, experience with Mac computers

If you’re looking for the next step in your career and are passionate about the delivery of excellence within healthcare services, we encourage you to apply today.

Download the Application Form and complete to be considered for this position. (see top of page for download)

Applications without this application form will not be considered. When complete, please send to Caitlin Donigi.

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