Conflict in the workplace is a hot topic of conversation in the world of business owners and managers.
Conflict in the workplace can cause an increase in sick leave, lower staff productivity, increased complaints from customers and clients, and an increase in staff turnover – which in turn costs the bottom line and is stressful to manage.
The linked mini workbook outlines workplace conflict in detail, with some mini communication exercises. The workbook also outlines some fantastic tips on how to manage conflict, and tips on improving active listening skills.
I hold a wealth of experience in dealing with workplace conflicts and have assisted many of our clients with mediation and counselling services. Contact me if you are feeling stressed and need some assistance in staff management, conflict or setting up HR processes.